Dell Prosupport Service Level Agreement

Refund guarantee if you are not satisfied with our service 1 Based on an internal analysis of service tags from February 2017 from July 2009 to February 2017 for the SC series, where the percentage of grade 1 gravity cases in systems is compared to Optimize for Memory compared to systems without you. Actual results may vary. 2 Dell`s accident service is only available for the duration of Dell`s limited physical warranty and excludes theft, loss and damage resulting from fires, floods or other natural acts or intentional damage. The customer may be required to return the device to Dell. Limit of 1 incident qualified per contract year. For more information, please see contracts. NOTE: Availability varies by country. For more information, Dell Channel customers and partners will receive more information. 3 Not available for Linux, Windows RT, Windows 10S, Android, Ubuntu or Chrome products. SupportAssist for PC proactively detects and prevents Dell: operating system problems, software upgrades, driver updates and fixes, malware, antivirus files, hard drive failures, batteries, memory, internal cables, thermal sensors, sinks, fans, solid state drives and graphics cards. Predictive analytics failure detection includes pc hard drives, solid-state hard drives, batteries, thermal and desktop fans, as well as server hard drives, backplanes and expanders.

The manufacturer`s main activity is the sale of new material products. Maintenance plays only a lucrative supporting role by investing few resources and paying little attention to customer friendliness. Dell first wants to sell you new products. As a result, they often try to convince you to buy new products, even if your devices always meet your needs perfectly and maintenance is possible without any problems. On the other hand, specializes in maintenance. Not only are the technicians very well trained, but they also take care of these tasks in the daily Dell on-site service, so they have a lot of experience. In many cases, we offer a better service than at the manufacturer. In addition, you benefit from significant cost reductions.

Our service is up to 50 percent cheaper than a comparable maintenance contract with the supplier. In 2015, Dell bought rival EMC and not only has its own PowerVault and Equalogic memory brands. You also run all EMC products, including EMC Clariion, EMC Celerra and VNX. We offer a full service for original DELL storage systems such as PowerVault or Equalogics, as well as for all EMC storage systems. The ProSupport Enterprise suite is based on experts, tools, technology and usability and helps you in the business class your business needs. Our services are inspired by the critical nature of your systems, the complexity of your environment and how you affect your IT resources. With our DELL Pro support and premium support for dell EMC Server or Memory, we help you quickly and reliably in case of technical problems. This ensures data security and prevents production losses due to a defect in the IT infrastructure.

At, we offer our maintenance service for all types of DELL EMC: Dell Technologies On Demand devices that offer as-a-service delivery and service models that are ideally suited to the way local infrastructure and know-how are consumed in the on-demand economy. DELL also offers a wide range of network devices. The old generation IP switches were sold under the name PowerConnect.